A well-performing e-commerce website can attract more visitors to your business on the Internet, help you acquire more customers, and improve your reputation.

It does not matter on which eCommerce platform your online store is built; Shopify, Magento, BigCommerce, Salesforce Commerce Cloud, or some others, the main goal is to quickly and fully satisfy the needs of your online customers.

Ecommerce Business: Launch Your Online Store

As many eCommerce experts advise, an online store should be simple and straightforward, but its functionality should fulfill the modern requirements of users.

The actions of buyers in most online stores are the same:

Step-1. The buyer enters the online store and finds the desired product.

Step-2. The buyer adds the desired product to the “basket” for ordering.

Step-3. The buyer enters personal information to place and pay for the order.

Step-4. The buyer confirms all the information and the order is sent to the representatives of the online store.

Now, what happens next?

Have you ever wondered where the order should “go” after the customer submits and places it?

Actions at this stage are taken by the owners of the online store, and they could be very different. This can ultimately have a big impact on the store’s revenue and reputation.

eCommerce order management is a key revenue driver for online store

The success of any online store largely depends on the accurate and efficient organization of the order process.

Fast and accurate order processing is one of the most important competitive advantages in any e-Commerce business. However, it is impossible to speed up order processing without effective management. Order management implies an organization’s control at every stage of the cycle: from the receipt of the online order to the delivery of goods to the consumer.

One simple online order usually entails the following processes:

Manual eCommerce order fulfillment vs an automated process

Online store orders can be processed manually or automated.

When processing an order manually, the operator needs to do the following:

This approach does not rule out errors and associated disruptions and delays.

The most effective option for successfully managing online orders is fully integrating the ecommerce online store with your business management systems such as ERP/CRM. In this case, all orders automatically synchronize with your internal management system and can be quickly processed.

Fully managed e-commerce Integration with ERP/CRM system

We, at EDI2XML, offer a fully managed solution to integrate your e-commerce store with any business system such as Microsoft Dynamics, Oracle JD Edwards, Salesforce, ServiceMax, SAP Business One / SAP ERP, or even any homegrown business solutions.

We are experienced in using a state-of-the-art technology that is capable of discovering/reading/writing into ERP/CRM systems, using certified connectors.

Using our advanced integration technologies, we provide our clients with the most necessary solutions for their online business:

Automated eCommerce order management process flow

We eliminate the need for manual data entry by automating the most important business processes, ensuring data exchange between eCommerce and almost all ERP, CRM, and accounting systems.

Benefits of Integrated e-commerce and ERP

Integration is the best solution for optimizing all stages of order processing. It gives companies many opportunities:

Integration and automation of processes are necessary for online stores with large sales volumes. Additionally, it gets much more necessary, when a company is selling via the multi-channel and omnichannel environment, where the same product is sold online through different channels, and in-store.

An excellent end-to-end solution is the Magic xpi integration platform, which will help automate the process and help speed up order processing.

The popularity of online shopping is skyrocketing like never

As many surveys have shown, more customers are shopping online now than before the pandemic, and this trend continues despite physical stores started re-opening. Thus, this fact is driving the need for digital transformation.

Over the years, we have been helping our clients build successful online businesses. We have extensive and strong experience in data synchronization between eCommerce and ERP/RCM systems as well as automation of processes in the online store built on Shopify, BigCommerce, Magento, and many others.