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E-commerce Integration with business systems – outperform the competition

The purpose of this article is to highlight the major points of e-commerce integration with business software systems such as ERP or CRM and others.

Let us start with a high-level definition of important terminologies.

What is an e-commerce platform?

An e-commerce platform is software platform, that enables companies to launch, host, and manage their online eCommerce store, normally in a “self-service” model.

According to various sources, there are more than 300 different e-commerce platforms in the marketplace. They all offer different features and terms of use but allow merchants to create an online store to sell their products.

In other words, thanks to e-commerce platforms, companies and individuals can create or expand their e-commerce business without coding and web design skills; most importantly, without the need of a large budget to implement such projects.

Online shopping is one of the most popular online activities

The incredible number of e-commerce platforms, as well as the huge number of online stores opening every day, are driven by the growing interest of consumers in online shopping.

Moreover, in connection with the Covid-19 pandemic, the popularity of online shopping in the grocery segment and among local businesses has also grown.

According to Statista, online shopping is one of the most popular online activities worldwide, thus a global number of digital buyers is growing rapidly. Over 2.14 billion people worldwide are expected to buy goods and services online, up from 1.66 billion global digital buyers in 2016.

Why is e-commerce important in 2021?

Just some 5-8 years ago, it was common for a small business to work offline only. The companies did not have their e-commerce sites and did not run online sales. It seemed to them that this was not necessary to invest time and effort in the e-commerce business.

Times have changed and companies began to develop more and more online businesses. However, the turning point came in early 2020, caused by the global Covid-19 pandemic and massive lockdowns. Due to restrictions, many sellers, especially those who did not expand their e-commerce business, were on the verge of collapse. Continue sales despite the closure of physical stores has become vital even for a local business.

Now the company may no longer have an offline store or even not have an office with employees. Everything goes online. Workers around the world had to switch to a “work from home model” (WFH)

Huge sales happen through online stores or marketplaces like Amazon.

However, creating your own online store does not guarantee success yet. The next challenge is customer satisfaction.

According to HubSpot 80% of respondents said they had stopped doing business with a company because of poor customer experience.

Thus, customer satisfaction depends on how you are going to handle online sales in the future. How quickly, efficiently, and accurately you can process orders. How fast and correctly you will manage inventory, etc. To do this you need to synchronize your e-commerce website with your internal business system (ERP/CRM or accounting)

In other words, the success of online sales largely depends on the level of your ecommerce integration with other business systems of the company.

Leading e-commerce platforms in 2020

Despite the fact that there are huge varieties of e-commerce platforms, there are certainly unchanging leaders among them.

In the top of e-commerce platforms are:

If you want to learn more about e-commerce platforms, check out this article: The Top 9 Absolute Best Ecommerce Platforms for 2021

Why you need e-commerce Integration?

If the online store operates independently, for example without connecting the company’s ERP system, employees have to manually upload product data; enter customer delivery addresses, tracking codes, etc. Each order placed through the online shop must be manually transferred to the business systems. The manual data entry always carries a high risk of human error. Moreover, it is ineffective and leads to delays in fulfilling. Besides, if the process is completely dependent on the staff, order processing cannot be processed on weekends.

Thus, achieving high efficiency and profitability of a company business, as well as customer satisfaction, is almost impossible.

To increase the efficiency of its online store, a company needs to integrate its back-end systems with its e-commerce platform. In this case, all key information such as customer data, delivery information, orders, and warehouse stock levels will be automatically synchronized and do not require human intervention.

Most common third-party eCommerce Integration

Systems listed below are commonly integrated with e-commerce platforms for product master data, customer records, financial transaction, and supplier management and so on:

  • ERP (Enterprise resource planning)
  • CRM (Customer Relationship Management)
  • PLM (Product Lifecycle Management)
  • SCM (Supply chain management)

Typical Integration Tasks

– Automate online orders, improve efficiency, and meet delivery times.

– Improved data accuracy

– Stop using employees to enter data and perform repetitive tasks

– Perform integration without internal IT specialists.

Integration platform

It is very important to choose an integration solution that connects your e-commerce online store with back-end systems, as well as for real-time integration and a robust scalable integration platform.

We provide a fully managed and cost-effective integration solution to integrate your e-commerce store seamlessly and quickly with all leading business systems such as:
e-commerce ERP integration

With Magic xpi integration platform, we integrate quickly and seamlessly using a no-code visual drag and drop approach as well as large numbers of certified connectors.

Integrate easily, quickly, and efficiently with the best experts and solutions

At any stage of the development of your online store, we can quickly and efficiently set up data exchange with your business system. Bi-directional data exchange such as
  • customer information
  • sales orders
  • order status
  • stock information and so on.

To find out more about synchronizing with an online store, contact us.

Call (450) 681-3009 or use the form below to contact our integration specialist!

Free Consultation

Integrating CRM with business software using Magic xpi

This post was updated to reflect current trends and information.

More and more, companies are seeking to optimize their workflows as much as possible, by using different IT solutions.

The fact is, more software applications that are “heterogenous” are deployed on a company premises. It is common to see for example a CRM (Customer Relationship Management) software, being leveraged along with different business applications and systems such as ERP (Enterprise resource planning), EDI (Electronic Data Interchange), e-commerce store and others. Companies need to optimize and improve their processes by integrating as much as possible all different apps and software solutions being used to run their day to day operations.

Before we start talking about integration, let’s have a quick overview of CRM.

What is CRM?

If you refer to Wikipedia, you find the following definition: “Customer-relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth”.

In other words, a CRM is a tool for managing clients and their related information, as well as a way to speed up and streamline sales processes.

CRM market

According to Statista, Global CRM software revenue increased from $ 13.93 billion in 2010 to $ 39.5 billion in 2017. The market was driven by strong software as a service (SaaS) growth.

“In 2018, CRM software revenue will continue to take the lead of all software markets and be the fastest growing software market with a growth rate of 16 percent,” said Julian Poulter, research director at Gartner.

There are a lot of companies in the CRM system market, but the four largest vendors of CRM system offerings are:

Salesforce: is a leader of the CRM software market. American developer of the CRM system, provided only the SaaS model. Technical experts mark the company as the “main players in the cloud computing market” along with Oracle, SAP, Google, Microsoft, Amazon.com

Suggested Readings: How to get more out of Salesforce with EDI Integration

SAP: is a European multinational software corporation that develops enterprise software to manage business operations and customer relations. SAP provide new generation of CRM tools and customer engagement solutions. SAP Hybrid solutions are more than traditional CRM software, they provide in-memory technology and Big Data insights to help companies drive contextual, personalized customer engagement in real time – across any channel or line of business.

Suggested Readings: How To Successfully Complete SAP/R3 EDI Integration Projects Using iDoc

Oracle: is an American multinational computer technology corporation. Oracle CRM is one of the leading products in the CRM market. It has a robust and intuitive interface and a variety of product lines and deployment models:

a) Oracle CRM On-Premises: is a traditional on-premises deployment where the customer needs to buy or lease his own hardware, operating systems and databases, and install a packaged Oracle CRM system on it.

b) CRM On Demand and Oracle Sales Cloud are cloud CRM solutions which are accessible over the internet and paid for by a monthly subscription fee.

Suggested Readings: Oracle JD Edwards Integration: the key to Digital Transformation

Microsoft is an American multinational technology company. One of the leading companies in the CRM space with its Microsoft Dynamics 365. Dynamics 365 platform offers companies an exceptional set of productivity tools across sales, marketing, and customer service. Microsoft Dynamics 365, is unique of its kind in the CRM marketplace, and leading the way in innovation, usability and user experience.

Suggested Readings: The main reasons why you need Microsoft Dynamics Integration with your business Systems

What does CRM integration mean?

Today, it is very common to see enterprises running different types of systems, to run their business. It is common for example to see a company adopting JD Edwards Enterprise one as an ERP, while at the same time, having their sales and marketing department, leveraging Salesforce.com for as their CRM software.

Natively, both branded software systems (JDE and Salesforce), do NOT connect together “out-of-the-box”. However, both of these solutions, offer an API or web service to read/write data.

Integration of a CRM with an ERP helps automate the processes, reduce human errors and maintain a better quality of data for the enterprise.

Additionally, integrating a CRM system to another ERP software, aims at creating an omnichannel (unified) system to collect data about the client from all sources: call center, store, online store, website and social networks. The company must have complete information about its client — this will make the most advantageous offers and provide the best support. Analysis of CRM systems shows that the effect of integrating CRM with other corporate applications can significantly increase company productivity.

Thanks to the integration, data into a CRM system can be visible and transferred to other applications.

Here are some use cases of integration of a CRM

Integration of CRM with the e-commerce site(s): This is very common integration, that allows to synchronize data from an eCommerce site into a CRM system. On the e-commerce site your customers can register and make orders and at the same time, customer contacts are sent from the e-commerce site to your CRM systems. Next, with these contacts, the work can be done already in the CRM system. Namely, the initial call to the customer, the appointment, the second call and so on.

Integration of CRM with accounting and finance: Most often this method is used to upload customer data to accounting programs. Back from the accounting program can be taken in CRM information about payments and receivables from customers.

Large companies that use ERP systems can integrate applications even more closely. For example, orders are initially sent from the e-commerce site to CRM and processed by sales managers, then, automatically transferred to the ERP system. In ERP, further work will be done with the customer’s order (production, logistics, etc.). The status of the order will be returned to CRM.

Benefits of CRM Integration

Integration of CRM with other business applications and systems used by the business will allow:

  • spend less time on search and exchange of information between departments;
  • reduce personnel costs;
  • reduce the risk of losing contacts and other important information about the clients;
  • see full statistics of company activity and configure the end-to-end analytics;
  • migrate workflows into a single interface;
  • reduce paperwork to the minimum;
  • configure automatic data exchange with partners and contractors — for example, a delivery service, bookkeeping outsourcing company or coalition loyalty programs;

Overcoming Integration Challenges with Magic xpi

Using the Magic xpi Integration platform, you can easily integrate enterprise-level solutions due to Magic xpi code-free, business process automation, and data synchronization solutions.

Magic xpi has pre-build, optimized and certified adaptors for most branded CRM systems such as Microsoft Dynamics, Salesforce, SugarCRM, and other.

Magic xpi extends the capability and usage of your CRM system. You can achieve simply and intuitively integration with your company’s business applications, like IBM i, JD Edwards, SAP, Lotus Notes, accounting, ERP, supply chain management, HRMS, logistics, and many more.

Magic xpi, using its visual and intuitive design tools, can simplify and unify the interfaces of your CRM, as well as other business systems in use, while not using any custom coding.

For learn more about Magic xpi integration platform, watch this video

Magic xpi Integration Project Lifecycle

  1. Analysis: Analyze your business processes.
  2. Design: Design and build your business processes and integration flows in the Magic xpi Studio.
  3. Connection: Quickly connect all your existing enterprise applications using Magic xpi built-in certified connectors and adaptors.
  4. Testing: Test the integration flows on simulated business processes, without Interrupting real business activity.
  5. Optimization: Before full deployment, perform risk-free optimization of your business processes and integration flows.
  6. Deployment: Deploy your new integration solution using the Magic xpi server.
  7. Monitoring: Monitor the integration of your business processes.

Click here to download our free White Paper on Magic xpi Integration Platform

The main key to the success – is digital transformation.

Change the usual workflow and introduce new technologies is not easy. Often employees are unwilling and fear of change. However, as you may already know, or have learned from this article, there are many arguments in favor of automation and integration of your business application and systems.

Moreover, if you do not engage new technologies, this does not mean that your competitors are not doing so: competition is ahead. Do not lose customers, develop faster with new technologies. Contact us today for free IT consultation.

Free CRM Intergation consultation

Magic xpi and EDI2XML HTTP web service: the best EDI software option

This post was updated to reflect current trends and information.

More and more questions related to EDI software, systems integration, EDI, best EDI software are being raised every day by our contacts and clients. I decided to tackle those questions in this post, hoping it will help consultants, as well as companies looking for the most suitable EDI software solution.

Automation via EDI software

It does not matter which industry a company is part of be it sales, manufacturing, or service delivery at some point, every company seeks to automate its internal processes, increase efficiency and eliminate human errors.

A very common situation is the automation in e-commerce, namely – online eCommerce stores. Typically, there are several people who will work on order processing, after an order is keyed-in and entered by the consumer:

  • Operators who manually transferred orders received from the e-commerce site to the internal system.
  • A warehouse worker who will ship orders.

In an environment where EDI is implemented in such a company, and systems eCommerce and on-Premises systems are directly integrated, the need for operators to enter orders, disappears as the order is automatically transferred to the internal system of a company.

As a result, the persons in charge of shipping orders can prepare the goods for dispatch without the help of operators. So, operators are not needed at all.

The company saves money by reducing staff, eliminating errors due to human factors, moreover, the company will be able to quickly ship and deliver orders in a short window of time, which improves greatly its customer service experience.

With the growth of the business, a new need arises – the necessity for interaction between various business partners who use different systems. Nowadays many companies have realized that EDI (Electronic data interchange) along with integration of its business applications, helps enterprises and qualitatively changes the work of employees.

Grow your potential with EDI web service solution

Today, there are many EDI software solutions in the market that allows you to trade electronically with your business partners. Before making a decision and choosing an EDI software, you should pay attention to:

  • the possibility of modernization and scaling
  • the simplicity of EDI implementation
  • ability to send and receive a variety of EDI documents
  • ease of use and feature-rich
  • ability to integrate with other solutions

one important trend in the tech industry today that is very popular, is the use of web services. It is a trend as a technology and as a business methodology.

If you what to know more about web services technology read our article: Seamless EDI implementation through Web Services

Our unique EDI software includes a combination of EDI2XML EDI Web services, and Magic xpi, the code free integration platform, with drag and drop visual aping, simple to use. This combination will reduce the complexity of EDI development, allowing organizations to quickly reap the benefits of this powerful technology, quickly on-board its partners, and most importantly, fully automate and integrate its own ERP or CRM system in a matter of days.

EDI2XML Web Service, is an HTTP service running over the internet, on EDI2XML own private platform that is capable of receiving HTTP requests to translate EDI messages to XML, and XML messages (based on EDI2XML’s proprietary format) to EDI.

EDI2XML HTTP services provide technological and business benefits which include:

  • Application and data integration
  • Versatility
  • Cost savings (no contract: pay as you go)
  • Very simple and dynamic pricing scheme
  • Quick start of using (you can start with less than an hour)
  • Availability and reliability
  • Based on proven technology in the field for over 18 years now
  • Outstanding technical support

Who is EDI2XML web service for?

EDI2XML Web Service, is for developers and businesses, interested in building their own EDI (Electronic Data Interchange) integration flows and programs. Normally, these individuals, are capable of interacting with external API and Web Services to translate EDI to XML and XML to EDI, and have the resources and expertise to work with Web Services and HTTP requests in order to achieve their goals. EDI2XML web service, is the premier choice for IT people as a reliable service to accomplish such Integration projects.

Getting started with EDI2XML Web Service, is very simple and quick. Within less than an hour, you can issue the first Call to the Web Service and see the response.

EDI2XML Web Service currently, supports the EDI transactions as listed on our website. In case a transaction you are looking for is not on the list, we can simply just add it within 24 hours.

Increase competitive power through integration EDI software

Often, companies are already using different business applications such as CRM or ERP systems, which they are quite satisfied. But the question is: can they work in harmony with each other, and integrate together? What is the best way to integrate EDI software to them?

Have you ever thought that EDI software can improve your business by integration all of your business applications and organizing a new way of transferring data and processes through your CRM, ERP, WMS, SCM, finance, third-party applications, and other outdated or cloud-based system?

As mentioned above our EDI software include EDI web service and Magic xpi integration platform;  this technology combination can cover all your business needs. Before we review what is Magic xpi integration platform, let’s see what integration is.

Integration (from the Latin. Integratio – “insert”) – the process of inserting parts into something. Depending on the context, it may mean:

  • Web integration – the integration of heterogeneous web applications and systems into a single web-based environment.
  • Data Integration – Data integration involves combining data residing in different sources and providing users with a unified view of them. (definition from Wikipedia)

I would add this Wikipedia definition as follow: The integration of software systems and products is the exchange of data between systems with possible subsequent processing. The point of integration is that the data entered by the user (or directly injected by another application or API) into one system is automatically migrated to another.

Magic xpi – efficient integration for any business and any system

Magic xpi makes integration fast and uninterrupted due to pre-built components, proven and certified connectors as well as code-free, visual approach.

Using Magic xpi Integration Platform you can connect a varied business application and systems and improve the capabilities of your ERP, CRM, finance, and other enterprise systems.

Unlike other integration platforms that use complex point-to-point coding, Magic xpi have easy to use, code-free, drag and drop visual data mapper. You can manage the performance of your system at all times thanks to comprehensive monitoring and management tools. Magic xpi has incomparable connectivity including 100+ prebuilt components, certified and optimized adapters for leading IT systems, and a Connector Builder for all your needs.

Magic xpi Integration Platform

Start with the best EDI Software solution

We do offer EDI projects consultancy. We help companies plan, deploy, test and integrate EDI projects. You can simply call us (450) 68-3009 Ext 223 or write us sales@namtek.ca if you need any EDI consulting work. We have a proven 20+ years of experience in EDI and integration projects.

The Main Reasons Why You Need Microsoft Dynamics Integration with your Business Systems

This post was updated to reflect current trends and information

Microsoft Dynamics is an enterprise resource Planning (ERP) and Customer Relationship Management (CRM) software applications. Microsoft has several product lines within Dynamics:
  • Microsoft Dynamics GP – Great Plains
  • Microsoft Dynamics SL – Solomon
  • Microsoft Dynamics AX – Axapta
  • Microsoft Dynamics NAV – Navision (Dynamics 365 Business Central now) 

Today I want to talk about the most popular of the Dynamics product line – Microsoft Dynamics NAV (Navision)

What is Microsoft Dynamics NAV?

Microsoft Dynamics NAV is an Integrated Business Management Solution (ERP) for midsize and small businesses, delivered by Microsoft in the Microsoft Dynamics product line. Microsoft Navision combines ERP and CRM business solutions.

Besides being known as Microsoft Dynamics Navision, this robust Enterprise Resource Planning (ERP) solution has also been referred to by a few other names over the years. Here are some of the alternative names for Dynamics Navision:

1. Navision: This is the most common and concise way to refer to the ERP system. Many users and professionals in the field simply use “Navision” to discuss it.

2. Microsoft Dynamics 365 Business Central: In recent years, Microsoft has integrated Navision into its broader suite of business applications under the umbrella of Dynamics 365. As a result, Dynamics Navision is now often called Dynamics 365 Business Central. This name emphasizes its central role in managing various business processes.

3. Microsoft Business Central: Some users shorten the name even further and refer to it as Business Central. This streamlined version highlights its core purpose as a central hub for business operations.

Regardless of the name, Dynamics Navision (or its modern counterpart, Dynamics 365 Business Central) remains a powerful tool for managing finances, supply chain, inventory, and customer relationships. If you’re exploring ERP options, it’s worth diving deeper into its capabilities!
Book your Free Consultation with Integration expert

Microsoft Dynamics NAV is designed to manage customer relationships, finances, production supply chains, analytics, and e-commerce. Microsoft Dynamics NAV — the development of the Danish company Navision Software A/S, which Microsoft acquired in 2002.

Microsoft Dynamics NAV Technology

The Microsoft Dynamics NAV is a three-tier client-server application. It consists of three main components:
  • The Database Server
  • The application server
  • The Client(s) who connects using Windows or the web interface.

As a database management system, Microsoft SQL Server is used. SQL Server Analysis Services and Reporting Services are used to analyze and process operational data. Microsoft Dynamics NAV’s adaptability is provided by the object-oriented development environment of C/SIDE (Client/Server Integrated Development Environment). This allows to freely change the application code: modify the standard functionality, create individual reporting, etc.

According to Statista  22 percent of respondents said that they used Microsoft Dynamics for the purpose of CRM.

Microsoft Dynamics NAV Modules

Microsoft Dynamics NAV, has several modules delivering multiple functions for an enterprise. The main modules of Navision from Microsoft are:
  • Financial Management
  • Distribution Management
  • Customer Relationship Management
  • Products management
  • Projects management
  • Human resources management

There are more of the core modules by now, but I wanted to give an idea about Dynamics ERP.

Microsoft Dynamics NAV Integration

Companies using Microsoft Dynamics NAV, often need to integrate it with third-party systems. It is a rare exception to find a company that uses only Navision without any other system on-premises (or in the cloud). For example, lots of companies doing eCommerce use either Shopify or Magento (or any other eCom platform), and they use Microsoft Navision as their ERP backbone. Another example, is a company might be using some point of sale (POS) software, exchanging data with a 3PL, or even exchanging EDI with its partners; To avoid redundant data entry and data processing, companies decide mainly to go with full integration and automation of their flows and processes.

Integrating Microsoft NAV with other business systems is a big challenge and it’s possible to realize in-house, considering a company has enough qualified IT personnel and resources. Most companies outsource such a job in order to optimize the time of their internal IT staff, already stretched thin…

The Main Signs that You Need Microsoft Dynamics NAV Integration

There are many common factors that indicate the necessity of Dynamics NAV integration. But I would like to draw your attention to the following three main points:

You and your staff spend a lot of time on manual data entry in different systems

Entering the same information into different business systems takes a lot of time. If employees spend aт hours to moving data manually, this is a sure sign that you need to think about automation and integration. You can free up your employee’s time to perform more important tasks.

Mismatch information in your business systems

You can’t avoid the human mistakes when you manually enter information into the system. Typo errors such as invalid addresses or inaccurate numbers can be transferred from one software business system to another and lead to a wrong delivery address or inaccurate inventory (for example). As a result, such errors can create a great loss for any enterprise if it is happening frequently.

Unproductive Processes

Can you quickly get new items up on your eCommerce store? How much time does it take to update your inventory? When these processes are not smoothly running and it takes a lot of human intervention and time it negatively influences your business performance.

So, Integrating Microsoft Dynamics NAV permits to automatically synchronize information between your ERP and other software business systems.

Third-Party Integration Platform

You don’t need to have the capabilities in-house, for realizing an integration Dynamics NAV with the other systems. You can use a third-party integration provider that has a platform for integrating NAV with other business systems, from the cloud and without any installation on your premises. The best solution in the integration market is Magic xpi Integration Platform. Magic xpi delivers code-free, enterprise-grade integration, business process automation, and data synchronization solutions. This integration Platform uses pre-built certified connectors for automatic, real-time integration of CRM and ERP data with other enterprise applications such as email, calendar, and database systems.

Seamless integration with EDI2XML and Magic xpi

Find the Right Partner for your integration project. Contact us if you want to improve and change the way you do your Business. Click the image below to get a Free consultation about automating your processes.
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Oracle JD Edwards Integration: the key to Digital Transformation

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This post was updated to reflect current trends and information.

Oracle’s quality and reputation in the industry has made Oracle one of the most popular software vendor on the market. According to Statista, it is one of the largest companies in the world in terms of market value and one of the world’s leading providers of enterprise resource planning (ERP) software.

What is Oracle JD Edwards?

JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software (ERP) that that is developed and sold by Oracle. EnterpriseOne is the first ERP solution to run all applications on Apple iPad. JD Edwards EnterpriseOne also delivers mobile applications.

JD Edwards World is a unique platform solution that allows better collaboration both within and outside your business network. The Oracle JD Edwards ERP system is a popular solution for managing mid-size and large enterprises.

To learn more about the JDE Edwards world and EDI integration, you can read this article “What you need to know about EDI integration in JD Edwards World”

Integration is the engine behind “Digital Transformation”

During the past few years, due to the important role of integration in information technology, there has been a modernization of information technology, especially in Big Data and Analytics, Cloud Computing, and mobile IT.

Businesses using Oracle JD Edwards are not exceptions. Companies often need to integrate other applications and systems such as EDI System, CRM, SCM, PLM, and eCommerce.

EDI2XML offers a complete integrated solution on both JD Edwards EnterpriseOne and JD Edwards World, using certified connectors from Oracle themselves. Thanks to the Magic xpi Integration Platform and the partnership of Magic Software with Oracle for the connectors certification!

When Integration with JDE is essential?

There are several scenarios when a company would consider automation and integration, and it is beneficial:

a) Processes improvement

Companies are in a constant search for better ways to do business; integrating the company’s systems and process will benefit the company with the following:
  • Improvement of employees’ efficiency and their performance
  •  Reduction in human errors
  • Increase in the speed of data collection
  • Improvement of the quality of information within a company’s system
  • Obviously, at the end of the day, all of the above will have a positive impact on the company’s bottom line.

b) External trends

The development and the business need to accommodate “External trends” is another driving factor for integration:
  • Cloud-based systems and technology
  • Mobile applications
  • IoT (Internet of Things) projects

c) Answering to Clients’ or suppliers’ requirements and expectations

Often companies dealing with several important clients, cannot reject a request from a client to exchange information and integrate data electronically.

d) Companies merger, acquisition, and growth

It has been very common in today’s business reality, to see lots of mergers and acquisitions of companies. This kind of business operation will create an urgent need to consolidate data and perhaps centralize data from different sources.

The same need can arise due to the company’s growth and expansion, where data needs to be centralized, activities need to be orchestrated at the system level.

e) Heterogeneous systems

Another typical scenario where integration becomes crucial for a company is when it is overgrown with various systems and applications that are not interconnected. (i.e. CRM, ERP, e-Comm, PLM, WMS, etc.)

Magic xpi Integration Platform operates as middleware to allow data to be shared seamlessly between all systems of a company such as eCommerce, CRM, ERP, including backend financial and manufacturing systems in order to help companies in their digital transformation journey.

Your Digital Transformation Partner

Magic xpi Integration Platform is a code-free, enterprise-grade integration, business process automation, and data synchronization solutions.

Magic xpi for JDE extends the capabilities and usage of Oracle’s JD Edwards EnterpriseOne and JD Edwards World ERP systems, integrating them with your company’s whole range of business processes.

Integration with Oracle JD Edwards

Magic xpi unites the disparate components of your business in different systems and applications, allowing you to better manage financial flows, employees, products, and information in your company.

Magic xpi has a code-free visual design studio, with more than 50 adapters, wizards, services, and methods, that enable to create and orchestrate business processes and integrate natively with JD Edwards, using its Oracle certified connectors.

Magic xpi features

JD Edwards EnterpriseOne and JD Edwards World connectors of Magic xpi, let you extend the value of your ERP by connecting data and business processes across CRM and other Business Systems.

Below are some of the main features of Magic xpi:
  • Out-of-the-box certified Oracle JDE adaptor
  • A wide library of pre-built components
  • Drag-and-drop functionality for easy configuration
  • Visual Data Mapper transforms information, regardless of the format
  • Step-by-step wizards simplify complex integration
  • Intuitive graphical user interface
  • Online monitoring capabilities

 Oracle JD Edwards Connector Capabilities

  • Discover all the “native” Oracle business objects automatically
  • Handles exceptions and errors, reliably and seamlessly
  • Integrates financial data in real-time, near real-time, and at optimal intervals
  • Integrates non-JDE applications with your General Ledger
  • Integrates with new and existing e-commerce websites
  • Integrates order tracking and logistics management over the Web
  • Integrates CRM and sales force management
  • Handles service calls and tracks orders over the Web
  • Runs natively on IBM I systems
  • Consolidates your charts of accounts with other systems and companies

Participating in Digital Transformation

If you don’t have the expertise in-house to lead a JD Edwards integration, then talk to us. We have been providing integration and expert consulting for Oracle including JD Edwards EnterpriseOne and JD Edwards World.

 We understand complex integration challenges – this is what we built our business on!
Free consultation ecommerce JDE integration

RELATED POSTS:

The Definitive Checklist For Oracle JDE and EDI Integration Projects

What you need to know about EDI integration in JD Edwards World

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Becoming EDI Compliant with Amazon for a Seamless Integration

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This post was updated to reflect current trends and information.


As the Amazon Marketplace becomes people’s go-to for online shopping, I am asked about this successful eCommerce platform and why should e-retailers embrace EDI when selling on Amazon.com. Other great questions from business people include, “Why is it so important to go that route versus using Amazon Web Forms? What are the benefits to be on EDI? What are the steps that a company needs to follow, in order to become EDI-ready?”

To answer the above questions, I decided to write this article and share my experience. This can be helpful to a lot of business people such as executives and business owners and Amazon Account Managers, who most of the time have limited information about eCommerce integration and the use of EDI to simplify their business flow and processes.

What is Amazon.com?

Amazon.com is the pioneer in online retailing and now third largest retailer, behind Walmart and CVS. Amazon has truly come a long way: starting out as an online bookseller, this online marketplace now sells everything, from “A to Z”. In 2017, Amazon acquired Whole Foods Market for $13.4 billion, which vastly increased Amazon’s presence as a physical retailer. The acquisition was interpreted by some as a direct attempt to challenge Walmart as a physical store (As per Wikipedia https://en.wikipedia.org/wiki/Amazon_(company) ). Amazon, as an eCommerce platform, has a presence everywhere (Amazon.ca, Amazon.uk, etc.) and is capable of delivering in almost every country. For more information, you can visit their site and learn more.

Here’s a bit more background on Amazon.com

  • Amazon is known to be “customer-obsessed”; they focus on selection, price and convenience to “build a place where people can come to find and discover anything they might want to buy online” (Amazon’s Mission Statement)
  • They are solely an online eCommerce store (eStore)
  • On Cyber Monday in 2019, it was reported  Amazon sales of $9.4 billion in wider retail.
  • Amazon has acquired Zappos in 2009 and recently acquired Whole Foods
  • It owns 10% of North American eCommerce – which includes Office Depot, Staples, Apple and Walmart

There are 310 million active Amazon customer accounts worldwide, 90 million of which are Amazon Prime members, many companies are looking to sell their products on Amazon.com. Who wouldn’t want to when Amazon is the KING of eCommerce Stores with roughly 175 million monthly visitors or potential buyers – the largest online marketplace.

Creating an Account & Selling on Amazon.com

Selling on Amazon is quite simple and quick to achieve. It takes few moments to create an account on Amazon.com either personal or business account, setup your items and start selling. Amazon themselves provide a payment gateway solution and all kinds of logistics and assistance to make sure your products are sold and delivered to consumers. One thing for certain, every seller should work and respect Amazons’ own terms and conditions and pay the monthly subscription fee along with the selected program fees.

Managing your Profile on Amazon.com

Part of Amazon’s offering in the eCommerce platform is that they provide an easy “back office” interface, called Vendor Central (for 1P sellers), where brand administrators can add items to the platform, prices, stock availabilities, product descriptions and more. In this same interface, the admin can manage orders received from consumers, updates item statuses and shipment details.

What else is on Amazon Vendor Central?

One of the options provided by Amazon Vendor Central is the ability to set some type of integration between your business software system and your Vendor Central Interface using EDI. This is a very important feature offered at no additional cost to sellers, so that they can integrate their day-to-day orders received from their Amazon store into their Software Management System and vice versa.

Amazon Vendor Central vs EDI Integration

As highlighted in the previous section, the Vendor Central provided by Amazon allows you (as an account and eCommerce store owner) to manage every aspect of your store, manually. This process depends on human interaction and intense manual labour work.

The ability to transport and integrate your data between your software system and your Amazon account in both directions (in and out) is uniquely done through EDI. Meaning when you want to extract an order from Amazon and automatically integrate into your JDE, SAP, Sage or any other system, the only way to do so is using EDI integration. Whenever you need to push new Items, SKUs, pricing ….to your store on Amazon, EDI is the only way to do so without having to manual key in all of this data.

When should you embrace EDI with Amazon?

Selecting the EDI route and becoming compliant with Amazon is truly worth the investment, when the following criteria is met:

  • An overwhelming number of SKUs are being sold on the Amazon Marketplace
  • Your SKUs and items sold on Amazon are dynamically changing periodically which makes it very difficult and time consuming for a human to manage it all manually
  • Your number of orders generated on Amazon are exceeding 15 per day. Why is the magic number 15 orders? This is due to the fact that the window to ship those orders out to your customers is very narrow, about 24 to 48 hours. Therefore, managing this amount of daily orders manually can lead to a ton of human errors and in turn, penalties by Amazon.

What are the top benefits to be on EDI?

There are many benefits to be on EDI when selling on Amazon:

  • Reduced human errors in data entry
  • Increased capacity to deliver quickly and on-time
  • Increased response time when issuing advance ship notices for orders placed on Amazon
  • Increased scores/reviews and happy customers on Amazon
  • Ability to quickly and efficiently update your inventory status from your current software or ERP (i.e. JDE, SAP…) into your Amazon account without the need to even login to Vendor Central

Stay on the lookout for part 2 of this article where I dig deeper into the steps that a company needs to follow in order to be EDI compliant with Amazon. In the meantime, feel free to reach our EDI integration experts today to help you with your Amazon integration needs.

Amazon Integration

For more information on Amazon integration, please read these articles:

Top 3 Reasons For EDI Integration With Shopify

This post was updated to reflect current trends and information.
EDI integration with Shopify

In short, Shopify is one of the leading Canadian eCommerce platforms offered to businesses and individuals, based on a monthly subscription fee. Anyone can subscribe and then begin to showcase their products online, to sell directly to the public. For more information about Shopify, you can visit their website here.

Who Uses Shopify?

Shopify is a popular e-commerce platform that can be used by individuals and businesses of all sizes to create and manage their online stores. Here are some of the types of people who use Shopify:
  1. Small business owners: Shopify is an excellent platform for small business owners who want to sell products online without having to deal with the technical aspects of building an e-commerce website.
  2. Entrepreneurs: Many entrepreneurs use Shopify to create and sell their own products online, whether it be clothing, beauty products, or digital downloads.
  3. Large businesses: Shopify’s scalability makes it a popular choice for larger businesses that need a platform that can handle high levels of traffic and sales.
  4. Dropshippers: Shopify’s integrations with popular dropshipping apps and tools make it an attractive option for dropshippers who want to sell products without having to hold inventory.
  5. Non-profits: Shopify offers special pricing and features for non-profits, making it an excellent platform for charities and other non-profit organizations to sell merchandise and raise funds online.

Overall, Shopify is a flexible platform that can be used by a wide range of people and businesses to create and manage their online stores.

A Word on Drop-Shipping

One important thing to emphasize here is that with the emergence of the online retail (or eCommerce) market, companies selling products through the Internet on platforms such as Shopify, are not necessarily carrying inventory of their products anymore.

More and more, once a company receives an online order from a customer (through the Shopify platform), these orders are then transferred to the manufacturing business partner(s) for shipping and delivery of the bought item(s), where they are told the “white label” the delivery package. This concept is called “Drop-Ship” (or Drop Shipping) in the retail and eCommerce world. Basically, the seller receives orders from their online retail store and is paid via the Internet (through PayPal or credit card) and then forwards the order to the manufacturer to then ship directly to the client. For many, there is now no need to hold inventory in a local warehouse.

What Does EDI Have To Do With eCommerce?

For those who aren’t very familiar with EDI (or Electronic Data Interchange), it is a set of standards and processes to exchange business documents electronically between Business (or Trading) Partners. Common business documents include Purchase Orders, Invoices, ASNs (Advance Ship Notice), Inventory Inquiry/Advice and more. This data exchange can happen in both directions – incoming and outgoing.

In the context of online sales over the Internet, on an eCommerce platform like Shopify as well as with the introduction of drop-shipping, EDI comes into play for several reasons;

1. Most major manufacturing and distribution companies will require a system-to-system integration through some sort of EDI. This speeds up processes and allows for greater efficiency in partner communication.

2. Shipping companies also require integration via EDI.

3. Today, consumers are very well educated and require to be informed on the status of their orders at every step of the way during the shipping process.

As you may notice, all of the above requires system-to-system integration between so many unrelated or diverse systems and platforms. At this point in time, most major companies and retailers are well equipped with EDI platforms and standards in which they have been investing in for many years now. Companies are now finding more ways to use their EDI to increase efficiency and are truly seeing returns on their investments.

Top 3 Reasons Why You Need EDI Integration With Shopify

The reasons may seem obvious to you at this point, but I will re-iterate the top 3 reasons for EDI integration with your Shopify store or any other eCommerce platform;

Cloud Services Provider If you are in the Drop-Ship business and you are selling online through Amazon, Wal-Mart, Cabela’s or Target, for example, chances are that these retailers will impose certain rules, and require that you go on EDI. If you are dealing with suppliers, they will also impose similar rules and require the use of EDI.

Cloud Services Provider If you are selling online through your own store via Shopify, and you have a high volume of clients that expect to the informed of their orders at any given moment, this is another big reason why you should have EDI integrated with your Shopify store.

Cloud Services Provider If you are dealing with shipping companies like FedEx, Purolator, UPS, etc., and you have a high volume of shipments on a daily basis, then you need to integrate your management systems AND Shopify with EDI.

The above are the main reasons for EDI integration but there are tons of other ways EDI can improve your processes and reasons to talk with an EDI consultant today.

How Can I Integrate My Shopify Store with EDI?

This integration is very feasible however you will most definitely need a team of system integrators with a high knowledge and expertise in EDI. With the right team like the EDI2XML team, there is no going wrong.

If you are interested in learning more about this topic or any other issue related to EDI integration projects, please contact us today and receive your free consultation.
Shopify integration
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How To Successfully Complete SAP/R3 EDI Integration Projects Using iDoc

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Article written by Pierre Namroud, EDI Integration Specialist & Business Consultant

During my professional career as an integrator and EDI expert, I had the opportunity to work on several major integration projects. Some of them were in an Oracle environment while others had to do with integrating with SAP/R3. Other projects included integrations with different types of systems such as Salesforce, Shopify, Microsoft suites, etc.

In today’s EDI2XML post, I will share my experience as an ‘Integrator’ to lay down the basis of a successful integration project of EDI and SAP/R3. Please note, however, that I am not an SAP expert and during these integration projects I worked closely with SAP professionals and credit them for all of their efforts in completing the SAP portions of this type of project.

What is SAP/R3?

SAP/R3 is an Enterprise Resource Planning (ERP) software solution produced by the well-known German company, SAP. This specific version,“R3”, has been renamed to ECC (ERP Central Component). SAP Business One is also a sub-set ERP software from the same Software Provider and it is designed for Small Businesses.

SAP ERP Solutions are widely present in corporate enterprises in North America, Europe and all around the world. It is one of the most popular corporate ERP software solutions.

Does SAP support EDI Integration?

SAP ECC (or R3), out of the box, does in fact support EDI integration. The EDI format that is currently supported by SAP is called iDoc. Simply put, iDoc format files or messages are proprietary to SAP and they are similar to, and based on, EDIFACT messages.

In essence, if an iDoc file is provided to SAP, it will get processed using some specific BAPI and it will turn the iDoc into an order, in SAP.

EDI Transformation for SAP Integration

Most integration projects that I have worked on involved integrating EDI X12 formats within the SAP system, in both directions (incoming and outgoing messages). Since X12 EDI format is far from the iDoc format, our team was tasked with handling the transformation and EDI translation from X12 EDI to iDoc format.

Checklist for a Successful EDI Integration Project with SAP

Now that the basics are defined, I will share my recommendations, in a checklist format, to help guide you through a successful integration project for SAP and EDI.

  • Make sure you know how to work with SAP backend. If you are not highly knowledgeable or an expert in SAP, make sure to most definitely include someone who is, as part of your team. This is a must.
  • Make sure you work in a Development SAP environment, rather than a Production environment when doing the work.
  • Make sure to use the appropriate SAP BAPIs or RFC, well identified for each point you plan to integrate with SAP. This is very important and it is crucial to be identified. Your SAP expert can take the lead in this area.
  • Make sure to equip yourself and your integration team with an efficient integration framework. The completion timeline and success rate of this project will definitely be better if you equip your integration team with an efficient integration tool.
  • To avoid getting into an unknown space, outsource the translation of the EDI X12 or EDIFACT (or any other protocol) to a reliable, knowledgeable Service Provider. By teaming up with an EDI partner, you’ll quickly notice the real value they will bring to the table since they will handle all of the complexities that an EDI project can bring. Their task will be to do the EDI transformations and create one single iDoc format of EDI for your integration flows to SAP.

Conclusion

I sure hope that I was able to expose some of the challenges and complexities surrounding a typical SAP integration project, with the above checklist, and properly explained my recommendations, from my own personal experiences.

If you are interested to learn more about this topic or any other issue related to EDI integration projects, please click on the image below and I will be more than happy to contact you for a FREE consultation.

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EDI, XML or Web Services; what’s Best for eCommerce Integration

This post was updated to reflect current trends and information.



eCommerce platforms have been largely used by small and mid-sized enterprises, to sell their products and services to the booming consumer market (B2C) on the internet. Amazon and eBay for example, are among the most popular eCommerce platforms; for ease of operations and integration they offer different ways to exchange data between the trading partner and the platform. As an example, Amazon offers EDI integration capability, or Web service calls to exchange data or simple XML transactions. The most frequently asked question, by business owners, is: what is the best option to have a quick integration at a minimal cost with a maximum return on investment?

In this post I will explain the different integration mechanisms and share my opinion on how to decide which way to go. As a complementary article to this post, I invite you to read my previous post entitled Tips to Empower your eCommerce with great Supply Chain through EDI Integration to get more detailed advise about eCommerce and EDI integration to be able to build a strong SCM channel.

Let me start by quickly defining each of the above technical terms:

EDI

EDI is the oldest protocol used to exchange data between business partners. It has been standardized and heavily used for decades. It is very well ingrained in the manufacturing and retail verticals. Data in EDI format has a pre-defined format and structure. It is transmitted using different types of secured communication protocols (i.e. VAN, AS2, FTP, sFTP…).

Useful reading: What is EDI? 

 

XML

As defined by the W3Schools website , XML is a markup language much like HTML, meant to carry data, not to display data. It is designed to be self-descriptive, where users define their own XML tags to describe data. XML is a W3C recommendation. XML was created to structure, store, and transport information, in contrast to HTML that is meant only to display data in a web browser.

Since XML has been developed, it quickly became a popular means to transfer very well structured data between business partners. Thanks to its ease of use, and its descriptive aspect of the XML data format, it has been the preferred choice of many software vendors and applications used in integration projects.

Web services

Wikipedia defines a Web service as “a method of communication between two electronic devices over a network. It is a software function provided at a network address over the web with the service always on as in the concept of utility computing”.

Web services are designed to support machine-to-machine interaction over a network, using different protocols, by sending and receiving “messages” using HTTP and XML in addition to other web-related standards.

Now for the technical use and interpretation of Web Services, it is simply triggering the execution of a program or function remotely, using the internet, and returning the result to the caller. In addition, Web services use XML in different formats to send structured data back and forth. The advantage of Web services is that it uses the internet as a communication and transport protocol, in addition to the XML structured language to format the data transmitted back and forth.

If you want to know more about  different types of web services such as SOAP and REST and why EDI developers prefer use RESTful services, read our new article: Seamless EDI implementation through Web Services

Useful reading: What is EDI2XML web Service?

 

eCommerce integration

eCommerce integration means the process of sending data from the eCommerce platform to an external system or platform, and receiving data into the eCommerce platform using an automated process. Integrating your ERP system or a company’s CRM system with the eCommerce platform enables the necessary data to be sent in both directions so that both systems can interact in a seamless way, without the need for human intervention. This will improve efficiency and enterprise capabilities to serve clients faster.

Useful reading: Tips to Empower your eCommerce with great Supply Chain through EDI Integration

How to select an integration method and what is the best option

In my opinion, there is no single rule when selecting an integration method. Any business owner, executive or integration consultant should ask the following technical questions before selecting a technology and protocol to integrate their eCommerce platform with their own system:

  • What’s the expertise of my integration team?
  • Are they familiar with EDI format and protocols as well as its business flow?
  • Are they more familiar with XML and web services?
  • What are the additional technical advantages that the enterprise would gain by selecting one versus the other?
  • Are these advantages important issues for our business?
  • What are the add-on costs for both options?

Basically, the decision comes down to evaluating the level of expertise of the integration team and their zone of technical comfort. From a technical perspective, there isn’t a perfect option. Of course, the business aspect of the decision is a major factor and sometimes, business reasons might outweigh technical reasons.

If you need more information or would like to discuss your eCommerce integration needs, I will be more than happy to provide a free 1-hour consultation.

EDI Web Service for edi integration
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Triple Threat: Integration of ERP, eCommerce & EDI

By now, I am sure most business professionals have heard about or have already implemented EDI, ERP Management Systems, and of course eCommerce Stores. If not, here’s a quick explanation of each Read more

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